Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)


What types of garden structures do you offer?

We offer a wide range of garden structures, including sheds, summerhouses, playhouses, log cabins, greenhouses, gazebos, and more. Explore our collection to find the perfect fit for your outdoor space.

Can I customise my garden structure?

Customisation may be available for some of our products, but not all. To enquire about customisation options for a specific product of interest, please contact our team for more information.

Do you offer installation services?

Yes, we provide installation services for most of our products. Our professional team will ensure your garden structure is assembled correctly, saving you time and effort. Contact us to enquire about installation details.

Do I need to provide a base for the garden structure I'm purchasing?

Yes, we recommend providing a suitable base for your garden structure to ensure stability and longevity. A well-prepared base helps with proper drainage, prevents ground moisture from seeping into your structure, and keeps it level. While some of our structures may come with optional base kits, it's essential to have a solid foundation in place before installation. You can choose from various base options, including concrete, wooden decking, or a dedicated base kit, depending on your preferences and the specific requirements of your chosen structure. A proper base is the foundation for a long-lasting and well-maintained garden structure. If you have any questions or need guidance on selecting the right base for your structure, feel free to contact our customer service team for expert advice.

What materials are your garden structures made from?

Our garden structures are crafted from high-quality materials such as pressure-treated wood, metal, and glass, designed to withstand the elements and provide lasting durability. Product descriptions include material details.

What maintenance is required for wooden structures?

Wooden structures may require periodic maintenance, including resealing or repainting to protect against weathering. Refer to the product information for specific care instructions. If what you are looking for is not available in this information, please do contact us.

Can I order replacement parts or accessories for my garden structure?

Absolutely! We offer a range of replacement parts and accessories to keep your garden structure in top condition. Check our Accessories section or enquire with us for specific needs.

What's your shipping and delivery process?

We offer efficient shipping and delivery options. Delivery times may vary depending on your location and the product ordered. Please review our Shipping Policy for detailed information.

Please note that we do not currently deliver to Northern Ireland.

What's your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not, please refer to our Return Policy for instructions on returns, refunds, and exchanges.

Can I speak to a customer service representative for assistance?

Of course! Our friendly customer service team is ready to assist you with any enquiries or concerns. You can reach us via phone, email, or the live chat option on our website.

Do you offer financing options?

Not at this moment in time, but this is something we are considering for the future. By all means you can arrange your own finance and they can make payment directly to us on your behalf.

Is my personal information safe with you?

We take data security seriously. Your personal information is protected through encryption and secure server practices. Review our Privacy Policy for more details

If you have any further questions or need assistance, don't hesitate to reach out to our team. We're here to help you create the perfect outdoor oasis with our premium garden structures. Please note that we do not currently deliver to Northern Ireland.